Privacy Policy
Last updated: June 2025
1. About This Policy
Windshield Scout ("we," "us," or "our") operates the website at windshieldscout.com. This Privacy Policy explains what information we collect when you use our website, how we use it, and your rights regarding that information. By using this site you agree to the practices described below.
Windshield Scout is a lead-generation and referral network. We are not a repair shop. When you submit a quote request, your information is shared with independent, licensed auto glass providers in the Hampton Roads area who will contact you directly.
2. Information We Collect
Information you provide directly: Name, phone number, email address, and comments or description of damage you submit via the quote form.
Information collected automatically: IP address and general geographic location, browser type and operating system, pages visited and time spent on the site, and referring URL.
We use standard web analytics tools (such as Google Analytics) to collect the automatic information listed above in aggregate, anonymized form.
3. How We Use Your Information
- To match you with a local auto glass provider and forward your quote request to them
- To respond to inquiries submitted through our contact form
- To improve the website content and user experience
- To comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. How We Share Your Information
When you submit a quote request, your contact information and damage description are shared with one or more independent auto glass providers in our network who serve your area. Those providers may contact you by phone, text, or email to follow up on your request.
5. Cookies and Tracking
This website uses cookies to understand how visitors use the site and to improve the experience. You can disable cookies in your browser settings. We use Google Analytics to track aggregate, anonymized traffic data.
6. Data Retention
We retain contact information submitted through quote forms for a reasonable period to fulfill the purpose for which it was collected (typically 12 months), after which it is deleted or anonymized unless a longer retention period is required by law.
7. Your Rights
You have the right to request access to, correction of, or deletion of your personal information, and to opt out of receiving communications from providers in our network. To exercise any of these rights, contact us at the phone number on our Contact page.
8. Security
We take reasonable technical and organizational measures to protect the information you submit. However, no method of transmission over the internet is completely secure.
9. Children's Privacy
This website is not directed at children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
11. Contact Us
Windshield Scout
Phone: (757) 863-8455
Hours: Monday – Sunday, 8:00 AM – 6:00 PM
Service Area: Hampton Roads, Virginia
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